Frequently asked questions about Flash Chance

What is Flash Chance?

Flash Chance is an online marketplace where both commercial and private sellers can offer opportunities for sale with a limited time window. These can be various things, such as concert tickets, workshop places, vouchers or other opportunities that cannot be realised at short notice. We bring sellers and buyers together. Bundled with a safe payment system and direct delivery service to and from the desired location, we make it possible to process transactions remotely, quickly and securely.

Who can take advantage of the Flash opportunity?

1. Private sellers

Individuals who want to pass on products or services they no longer need at short notice, such as concert tickets, workshop places or vouchers.

2. Commercial sellers

Companies or tradespeople who want to sell free capacity or special promotions in order to use their resources efficiently and minimise losses.

3. Buyers - Get the idea!

People who are looking for unique offers or services available at short notice. They benefit from fast, safe transactions and inspiring opportunities.

4. Event organisers

People or organisations who are planning events or workshops and want to sell places or tickets that are available at short notice.

What can be sold/given away via Flash Chance?

Flash Chance can be used to sell a variety of one-off opportunities and products that are date-, time- or location-specific or vouchers of all kinds without a specific date. These include, for example:

- Concert and event tickets: tickets for events to be passed on at short notice.

- Workshop and course places: Free places in courses or workshops that are only available for a certain period of time.

- Free massage appointments/time slots: Wellness appointments available at short notice.

- Vouchers of all kinds: Vouchers that can be used for a variety of offers, regardless of when they are redeemed.

- Reservations to attend events: Reservations for events that cannot be cancelled at short notice.

- Spontaneous options: Second use of wedding flower decorations, short-term availability of hired bouncy castles for children's birthday parties and other unique offers.

These opportunities and products are limited and not name-bound, so they can be used by third parties within a certain period of time. Flash Chance provides a platform to effectively share or discover such unique and often time-sensitive offers.

What cannot be sold/given away via Flash Chance?

General services or products without an expiry date and illegal goods cannot be traded on the platform, nor can living creatures (pets, etc.), weapons or medicines/drugs. Named services or products that would lose their validity if sold cannot be passed on on Flash Chance either.

What does it cost to use Flash Chance?

The use of Flash Chance is basically free of charge for all users. For online transactions, a small service commission (of at least €5 or 7%) is retained by the buyer. This allows us to offer both buyers and sellers payment protection and expand our service. In addition, sellers have the option of making their adverts even more visible or actively sending them to certain user groups by means of voluntary additional packages for a fee. After a successful sale (without a complaint), the amount is transferred after 7 days.

Why do we work with Stripe as a payment provider?

As an e-commerce platform operator, it is our top priority to offer our users a safe, transparent and effective payment system that is recognised, tested and used worldwide and is one of the best providers in the world. Every user has 7 days after the purchase to make a complaint. In addition, each user has a personalised dashboard from Stripe integrated into their own account to view the payment flow of transactions.

What payment options are available via Flash Chance?

Flash Chance accepts all major credit cards, ApplePay, GooglePay, Klarna and Link Payment.

How does Flash Chance support the circular economy?

1. reuse of resources: By providing a platform where opportunities, products and services that are no longer needed in the short term can be passed on, we encourage reuse and extend the useful life of resources. This reduces waste and the need to manufacture new products.

2. avoidance of waste: Flash Chance makes it possible to quickly pass on surplus or no longer needed tickets, vouchers, course participation and other offers.

3. promotion of sustainable practices: By being able to pass on wedding decorations or event materials, for example, Flash Chance supports sustainable practices. Providers

can make optimum use of their short-term resources and thus minimise their ecological footprint.

4. reducing the need for new products: Buyers can find unique offers and services on our platform that may not otherwise be available. This reduces the need for new products and encourages more sustainable consumption.

5. create awareness for sustainability: By actively promoting sustainable sharing of offers and products, we help raise awareness of environmentally friendly practices and the circular economy.

How does Flash Chance differ from other peer-to-peer platforms?

- Focussing on short-term opportunities: We specialise in offering one-off, time-bound opportunities and products that need to be passed on quickly, such as concert tickets, free course places or vouchers. This enables the targeted utilisation of resources that would otherwise remain unused and supports the circular economy.

- Safe payment system: Our integrated payment system via Stripe guarantees the highest security standards and protects against fraud attempts. This creates a high level of trust for all parties involved.

- Flexible payout modalities: The payout to sellers

is customised depending on the category to ensure fair and safe transactions. For example, funds are only paid out after the offer has been used in order to clarify any problems in advance.

- No instant bank transfers: We deliberately do not offer instant transfers to minimise the risk of fraud and increase safety for all users.

- Sustainable approach: Flash Chance promotes the sustainable use of resources by enabling the sale or transfer of valuable opportunities that are no longer needed. This supports an environmentally conscious and resource-conserving economy.

- Direct delivery service: Our integrated delivery service ensures that the transfer of products or services takes place quickly and efficiently, regardless of where the buyer and seller are located.

- Variety of offers: In addition to the typical peer-to-peer transactions, we also enable the exchange and sale of special and non-named offers, such as wedding decorations or event resources available at short notice.

Why the time limitation of the offers on Flash Chance?

Because all offers are ‘opportunities’ that are no longer valid after a certain date, these opportunities are automatically removed from the system after a certain date has passed.

How does Flash Chance deal with data security?

Data security is our top priority. We always endeavour to protect all personal data in the best possible way. You can find more information on this in our privacy policy.

How can I get in touch with other Flash Chance users?

‘Flash Chance’ offers the possibility of communication between providers and interested parties/buyers via email and push messages.

How can I post opportunities on Flash Chance?

Depending on the category, offers can be posted in a seller profile. The creation of this seller profile is limited to a few details that are important for the transaction and only takes a short time. A Stripe account is created when you first register so that you can receive money from transactions quickly and safely.

How can I take advantage of opportunities on Flash Chance?

Important: If an offer is online, be quick! As every offer is unique, the following principle applies: those who decide quickly win the race! If you have any questions, please contact the provider or click on the ‘Buy’ button to complete the transaction.

What can I do if I am not satisfied with the processing of a transaction?

Our payment system guarantees buyers and sellers that the money will be ‘frozen’ for up to 90 days until the transaction has been processed satisfactorily for both parties. If you are not satisfied with the way the transaction was processed, please contact our customer service directly. We will be happy to help you contact the seller or prospective buyer again.

How do I delete one of my offers on Flash Chance?

All offers are automatically deleted from the platform after the set period of validity has expired or after they have been passed on or purchased. If you want to delete an offer before this period expires, you can do this directly in your seller profile.

How do I delete my seller profile on Flash Chance?

‘Flash Chance’ seller profiles can be permanently deleted directly in the settings of your own account. Any active offers for which no transaction has yet been initiated are automatically deleted from the platform.

What do I do if I don't want to realise a promised transaction after all?

As soon as an opportunity has been purchased via the platform, it is purchased. Of course, every user has the option of creating a new advert on Flash Chance and can therefore post purchased opportunities for resale.